To reset your password:

• From either cpb.bank or the mobile app, click Forgot Password (located below or next to the Login button).
• On this screen, input your username and an  email address or date of birth (mm/dd/yyyy), enter your info and click submit.
• You will be prompted to verify your identity with our out-of-band authentication process. Typically, this is a text message or phone call.
• After authenticating, you will need to input your new password and click Set Password to submit. Passwords must be 8 to 26 characters long and must contain the following: One Letter (upper or lower case), One Number (0-9), and a Special Character (~!@#$%^&*()_+-={}|:;?,./).

To reset your username:

• Login at either cpb.bank or the mobile app. Go to the Profile tab, then select Username.
• Create a unique username that is 8 to 2632 characters long.

If you forgot your username, contact our Customer Service Center call 808-544-0500 or toll-free at 1-800-342-8422.

To enroll in Bill Pay select Pay Bills from the navigation and review and agree to the Terms & Conditions.

• Add a Company or Person from the mobile app:
• Click Add a New Biller
• From the dropdown menu, select whether you want to add a company or person, input the information of the biller and click add.
• Add a Company or Person from the browser:
• Click Add a Company or Person
• To add company: use the search bar to look up the company or input the company information directly. You can also look for the business you’d like to add by choosing a category button.
• To add a person, toggle to Person using the tab menu and enter the person’s information.

Navigate to the eStatements page. 

• Choose which accounts you’d like to receive a paper statement for and which you’d like to receive an eStatement for by toggling the radio buttons on the page. 
• Click next to review your choices.
• Click enroll to submit.