Physical Accessibility

Our Branch Locations

Central Pacific Bank monitors and reviews our branch locations for compliance with relevant federal, state and local accessibility laws. Central Pacific Bank also welcomes customers’ service animals and guide dogs at any time. Certain of our branch locations offer the option of convenient banking from your car at a drive-through window, drive-through remote teller systems, drive-through ATMs, and drive-through merchant night depository. Visit cpb.bank/locations for details.

Our ATMs

All Central Pacific Bank ATMs have voice-instruction capability as well as earphone jacks for privacy. By using a headset plugged into the audio jack on the ATM, instructions are available on how to withdraw cash, make deposits, make transfers to linked accounts, obtain account balances, and make PIN changes. Our ATMs meet The Americans with Disabilities Act (ADA) maximum height and reach requirements.

Communications Accessibility

For persons who are deaf, hard of hearing, or have speech disabilities, Central Pacific Bank provides:

• Acceptance of telecommunication relay service calls; and
• TTY/TDD connectivity through the Central Pacific Bank Customer Service Center: 1-808-532-4920.

For persons who are blind or have low vision, Central Pacific Bank offers:

• Sight checks printed with raised lines to help guide the customer when writing a check; and
• Assistance with reading, filling out and completing forms through telephone banking or in your local branch.

Online and Mobile Accessibility

In response to the needs of all of our customers, Central Pacific Bank’s website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website's user interface and design to their personal needs. We engage a third party to regularly review our website for compliance with WCAG 2.1, Level AA guidelines, and make adjustments as necessary or advisable to maintain such compliance.

Accessibility Contact

To ask about or request any of these services, please contact your local Central Pacific Bank branch or call our Customer Service Center at 1-800-342-8422 (TDD/TYY 1-808-532-4920).

For customers with other accessibility needs, Central Pacific Bank reviews requests on a case-by-case basis to determine how to best serve them. If you have questions or concerns about accessibility at Central Pacific Bank, please contact us by email at [email protected], or by mail at ATTN: Accessibility, Central Pacific Bank, 220 South King Street, 5th Floor, Honolulu, Hawaii 96813.